Delivery Information
Click and Collect
If you are local to the area then why not save some carriage and collect your goods from the store!
To ‘Click & Collect’ you need to select ‘Store Collection’ during the checkout phase. Simply complete your purchase as normal, then select ‘Store Collection’ as the postage option, and make the required payment. It’s that simple.
For special orders that contain out of stock items we will contact you when your order is ready for collection.
The Click & Collect feature is only available for people that have an SA & post code.
Mainland UK carriage charges for website orders
When will I get my order?
Delivery is usually made by carrier, but we might use other methods at our discretion. Where items are in stock, delivery will usually be made within 3 working days. If no one is available to take the delivery, our carrier will normally attempt to re-deliver, only if a successful re-arrange has been organised, before returning the goods to us. In this instance, delivery charges will not be refunded. Where items are out of stock, an estimated lead-time is shown in each product description. All delivery promises are estimates only and are given in good faith. The Company will not be liable in any circumstances for the consequences of any delay in delivery or failure to deliver. The Company accepts no responsibility for the cost of any form of rapid transportation service stipulated by the customer.
| Mainland UK carriage charges for website orders | |
| Delivery Method | Price £ (inc VAT) |
|---|---|
| Standard Delivery | £4.95 |
| Orders over £75 | Free |
| Special carriage charges | |
| Royal Mail 2nd Class Delivery Service | |
| Free delivery does not apply to these destinations | |
| Northern Ireland | £8.95 |
| Jersey, Guernsey | £8.95 |
| Scottish Offshore Islands | £13.75 |
| Alderney, Herm, Sark | £13.75 |
Delivery time
If the copy becomes distracting in the design then you are doing something wrong or they are discussing copy changes. It might be a bit annoying but you could tell them that that discussion would be best suited for another time.
Non-delivery, short delivery or damage
Any non-delivery of goods must be notified to the Company in writing within 7 days of our dispatch notification (Sales Order). Any short delivery, discrepancy or damage to be notified to the Company verbally within 2 days and in writing within 4 days of receipt of consignment, otherwise no liability will be accepted. Email notification can be made to deliveries@swanseatimber.co.uk. Any damaged packaging at the time of delivery must be brought to the carrier’s attention and their paperwork marked accordingly.
